Refund & Cancellation Policy

1. What this policy covers

This policy covers membership and optional add-on charges paid directly to Scrüd LLC for the Scrüd dating app, including After Hours if offered as a paid add-on. It applies to monthly and annual subscriptions. We provide digital services, so there are no physical products to ship or return.

Before a future paid purchase, the checkout will disclose the service, total price and currency, applicable taxes, billing interval, renewal terms and cancellation options, and link to this policy. A free account, profile upload or use of After Hours during the pilot is not consent to future billing.

2. When you can receive a refund

Within 14 calendar days of a charge

You may request a full refund of a direct membership or add-on charge within 14 calendar days after that charge, including an initial payment or a renewal. You do not need to give a reason, and using the service during that window does not by itself remove this eligibility. We use the date your request reaches us, not the date we finish reviewing it. An eligible full refund includes the amount paid and associated taxes; we do not deduct a processing or cancellation fee.

After the 14-day window

• Monthly plans: you may cancel future renewal at any time and retain access through the paid billing period. We do not normally prorate the remaining monthly period, except for billing errors, qualifying service problems or rights described below.
• Annual plans: you may request immediate cancellation and a prorated refund for unused time. The refund equals the annual subscription amount actually paid after discounts multiplied by the unused days remaining divided by the total days in that annual billing period, plus the corresponding refundable taxes. Unused time is measured from the date we receive your request for immediate cancellation and a refund. We do not recalculate used time at a higher monthly rate or add an early-cancellation fee.

A refund request for a subscription also requests cancellation of that same subscription. Refunded paid access ends when the refund is approved, unless we tell you it will end earlier at your request. Cancellation without a refund normally leaves access available through the paid period. Cancelling a separately billed After Hours add-on does not by itself cancel your Scrüd membership. Tell us if you want to cancel both.

No refund exceeds the amount actually paid for the relevant charge, less any amount already returned. Account suspension does not automatically erase an otherwise valid refund entitlement or any statutory right.

3. How to stop future charges

You may cancel renewal at any time without a cancellation fee. When paid online subscriptions become available, the account billing area and purchase confirmation will provide an online cancellation option. We will not start paid automatic renewals until that option is available. No telephone call, explanation or acceptance of a retention offer will be required to cancel online.

You may also email help@scrudapp.com with the subject Scrüd subscription cancellation, using your account email if possible. Identify the subscription you want to cancel. If you cannot access that email or sign in, contact us for an alternative account-ownership check.

Cancel before the next renewal is processed to avoid that charge. For a valid email cancellation, we honor the original receipt time after verifying the account; a support delay does not move that time forward. We will refund a renewal charged after a valid cancellation took effect. We will confirm the cancellation and the date paid access ends. Cancelling future renewal alone is not a request to refund an earlier charge; use the refund steps below if you also want money returned.

Uninstalling the app, signing out, hiding a profile or stopping use does not cancel a subscription. Account deletion is a separate request; if you want both deletion and subscription cancellation, include both in the same message. External restaurant reservations and tickets must be cancelled separately.

4. Billing errors and service problems

Contact us promptly about a duplicate charge, incorrect amount, charge without your authorization, charge after an effective cancellation or paid service you did not receive. These issues are not limited to the voluntary 14-day refund window. We will investigate and refund confirmed erroneous or unauthorized charges. You do not have to wait for our review before contacting your bank.

If a paid feature is materially unavailable because of a problem with Scrüd and we cannot restore it within a reasonable time, you may request a proportionate refund for the affected period, or a full refund where the paid service was not provided. If we discontinue a paid service before your paid period ends, we will refund the unused portion. Any greater remedy required by law still applies.

A subscription gives access to the stated service; it does not guarantee a match, a reply, a date or a relationship. This does not limit the 14-day refund option or your rights if the service was misdescribed or not provided.

5. How to request a refund

Email help@scrudapp.com with the subject Scrüd refund request. Include:

• Your account email and a reply address if different.
• The charge date, amount, currency and receipt or invoice reference, if available.
• Which membership or add-on the request concerns, and whether you also want any other subscription cancelled.
• For a billing error or service problem, a short description that helps us investigate. A reason is not required for a request within 14 days.

A missing receipt does not automatically disqualify a request; we will help locate the payment. Do not send passwords, sign-in codes, full card numbers, bank-login details, identity documents or private dating-journal content. We only request information reasonably needed to locate the payment and verify your authority.

This opens your email app. You must send the email to submit a request; opening this link does not issue a refund.

6. Refund method, review and timing

We aim to acknowledge requests within two business days and provide a decision within five business days after receiving the information needed to review them. If more time is needed, we will explain why and give an update. Business days are Monday through Friday, excluding U.S. federal holidays. Any shorter legal deadline takes priority.

We initiate approved refunds within five business days of approval, or sooner if law requires. Refunds go to the original payment method and in the original transaction currency. Card refunds commonly appear within 5–10 business days after submission to the payment processor, depending on the bank; this is an estimate, not a guaranteed bank posting date. A recent charge may disappear as a reversal instead of showing a separate credit.

We will tell you when the refund is submitted. If it remains pending, fails or does not appear after the expected time, contact us; we will investigate, provide a tracking reference when available and arrange an appropriate lawful alternative if the original method cannot receive it. We will not require store credit instead of an eligible monetary refund or charge you a refund-processing fee.

If a bank dispute is already open, tell us so we can coordinate with the payment provider and avoid duplicate credits. You do not have to withdraw a dispute or waive a legal right to ask us for help. If a request is declined, we will explain the reason; you can reply for reconsideration with any relevant additional information.

7. Purchases from other providers

Restaurant bills, reservations, event tickets, transportation and other purchases made directly from outside providers are subject to those providers’ cancellation and refund terms. Saving a date plan in Scrüd or After Hours does not book or buy those services. This policy does not authorize Scrüd to refund another business’s charge.

If a receipt identifies an app store or another seller as the merchant that charged you, use that seller’s refund and subscription-management process; we can help identify the appropriate route. This does not state that app-store purchasing is currently available or remove obligations Scrüd has under applicable law.

8. Your rights, changes and contact

This policy does not exclude mandatory consumer protections, cooling-off or withdrawal rights, cancellation rights, remedies for defective or misdescribed services, or special rights that may apply because of death, disability, relocation or your jurisdiction. Where applicable law gives you more favorable rights, those rights control. We do not require you to waive them to receive an eligible refund.

The policy disclosed when you purchase applies to that transaction. Later changes will not retroactively reduce refund rights for amounts already paid. Material changes to future renewal terms will be disclosed in advance as required by law. The free pilot will never convert to paid billing without your affirmative purchase choice.

Questions or requests: Scrüd LLC · Denver, Colorado, United States
help@scrudapp.com. Read the Terms and Conditions, Privacy Notice and Help and account requests.