Law Enforcement Request Protocol

1. Where to send a request

Direct requests concerning the Scrüd dating app and its After Hours feature to Scrüd LLC at help@scrudapp.com. Use the subject Law Enforcement Request — [agency and case number] and send from your official agency email account.

This is a manually reviewed contact channel, not an automated law-enforcement portal. Providing this contact does not waive applicable jurisdiction, legal-process or service requirements. Receipt of an email does not establish its validity or authorize disclosure.

2. Information to include

• Your full name, title, agency, official email address, official telephone number and agency mailing address.
• A case or reference number, the investigating jurisdiction, the legal basis for the request, and the requested response date with its time zone.
• A copy of the applicable subpoena, warrant, court order or other valid legal process, including signatures or judicial authorization where required. Explain any claimed lawful exception.
• Specific account identifiers known to you, such as a Scrüd profile identifier or sign-in email. Include relevant profile URLs, dates or other distinguishing details where available; a common first name alone may not identify an account.
• The precise records requested, relevant date range and time zone, and why each category is relevant. Avoid requests for unrelated members or unnecessarily broad records.
• Any legally binding nondisclosure direction and its scope and duration, or facts supporting a requested delay in user notification.

Do not send passwords, one-time sign-in codes, payment-card numbers or unnecessary identity documents. Do not attach child sexual abuse material or other illegal intimate imagery to an ordinary email. Contact us first to arrange an appropriate secure channel for sensitive material.

3. Identity checks, legal review and disclosure

Our protocol requires verification of the requesting official and agency using independently obtained official contact information before releasing nonpublic records. An official-looking address, letterhead or an urgent subject line alone is not sufficient.

Requests are reviewed for legal authority, jurisdiction, scope and specificity. Different types of records can require different legal process; where a warrant or other particular authorization is required, we require it. We may seek clarification, request narrower scope, obtain legal advice, or challenge a request that is invalid, overbroad or inconsistent with applicable law.

Nonpublic member information is disclosed only when required or permitted by applicable law, and only to the extent supported by the verified request or lawful exception. Law enforcement does not receive direct access to member accounts or the database. Relevant disclosures are limited to available records and sent through an appropriately secured channel to a verified recipient.

Available information depends on what the member used and what Scrüd lawfully retains. A request does not cause Scrüd to create records it does not hold, recover information that is no longer available, or begin continuous monitoring. The current meeting-area map is not a live GPS tracking service.

4. Emergency disclosure requests

An authorized law-enforcement official may use Emergency Disclosure Request — [agency and case number] in the subject line. In addition to the information above, describe the specific danger of death or serious physical injury, who is at risk, the expected timing, why normal legal process cannot be obtained in time, the exact information needed to address the danger, and a direct callback number.

Scrüd evaluates emergency requests individually, verifies the official, and considers whether the facts support a legally permitted emergency disclosure. Marking a request “emergency” does not guarantee disclosure or a response by a particular time. Public users facing immediate danger should contact emergency services directly.

5. Preservation of existing records

A governmental authority requesting preservation should use Preservation Request — [agency and case number], identify the applicable legal authority, specific accounts and records, relevant date range, requested preservation period, and a contact for follow-up legal process.

Preservation and disclosure are separate: a preservation request does not itself authorize release of records. Scrüd reviews requests under applicable law, including 18 U.S.C. § 2703(f) when it applies, and handles valid preservation obligations for the legally required period. Applicable child-safety reporting and preservation duties are handled separately; one request does not shorten another legally required retention period.

Preservation is manually coordinated and is not automatically confirmed by sending an email. We cannot preserve records that are no longer available. Acknowledgment of a request and confirmation of the records actually preserved are distinct. Preserved information is subject to restricted access, and any extension, release or deletion is reviewed against remaining legal and safety obligations.

6. Child safety, trafficking and exploitation

Scrüd prohibits child sexual exploitation and abuse, grooming, sex trafficking, human trafficking, sexual violence and facilitation of abuse. Where facts trigger applicable reporting duties, Scrüd reports apparent online child sexual exploitation to the National Center for Missing & Exploited Children (NCMEC) through its CyberTipline and preserves relevant material as required by law, including 18 U.S.C. § 2258A where applicable.

Safety concerns may also warrant protective account restrictions, preservation of relevant evidence and contact with appropriate authorities consistent with law. A report alone is not proof of misconduct. No member should investigate, confront a suspected offender, download illegal imagery or forward it to support.

The public can report suspected online child exploitation through NCMEC’s CyberTipline. That external reporting channel is separate from reporting a member to Scrüd and is not a substitute for emergency services.

7. Member privacy, notification and request records

Private messages and After Hours notes, ratings and reminders are not public and are not displayed to a member’s match. They are not exempt from a valid legal obligation. Any review or disclosure follows the same legal-authority, relevance and access restrictions described above.

We assess whether user notification is legally required or appropriate. Notice may be delayed or withheld where prohibited by law or a valid order, or where legally permitted and necessary to avoid a serious safety risk or prejudice to a lawful investigation. This protocol does not promise advance notice in every case.

Request handling should record receipt, identity verification, legal basis, scope, preservation decisions, access, disclosures and notification decisions with access limited to authorized personnel and advisers. For ordinary collection, retention and deletion practices, read the Privacy Notice. Requests from outside the United States must satisfy applicable jurisdictional and cross-border legal requirements; foreign official status alone does not authorize disclosure.

8. Reports from members and the public

You do not need to be a law-enforcement officer to report a concern. Use the in-app block and report controls or email help@scrudapp.com with the subject “Scrüd safety report.” Provide a description, relevant profile identifier and approximate time if safe to do so. A personal dispute or report does not entitle someone to another member’s private information.

See the Acceptable Use Policy for prohibited conduct, enforcement and appeals, and Help and account requests for account support.